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Customer Service

Terms of Service

Through use of this website or by placing an order with us, you indicate you agree to be subject to the terms of service outlined here.

Return Policy

We will only accept returns with a copy of the invoice, packing slip, or sales form. There are no returns after 30 days.

Please view our whole return policy for further information.

Please call or email before returning. Our return address is:

Bourlier’s Barbecue and Fireplace, Inc.
32128 Woodward Ave
Royal Oak, MI 48073
248-582-1084 PHONE
248-808-6556 FAX
customercare@bourlierbbq.com

Handling Charges and Order Minimum

A $1.50 handling charge is applied to all orders. The minimum order amount is $5.00 plus shipping.

Time of Delivery

Delivery times are listed in the shipping estimate during checkout. These values are generated by the carrier and are the best estimate for your order. We ship all orders received before 12pm EST the same day. We cannot guarantee an order will be shipped the same day after 12pm EST. We are closed on the weekends and do not ship. If you order on a Friday, your order may not go out until Monday. If we are unable to ship your order on time, we will contact you.

Missing Orders or Items

Contact us within a week of delivery in cases of items missing from an order, and within a week of the latest projected delivery date for orders that do not arrive.

Net 30 Days

Subject to approved credit. Visa, Mastercard, Discovery or American Express accepted.

Pricing

All prices available on the website are the sole, official source of current prices and are subject to change. Prices listed elsewhere may be out of date or erroneous, and if different from the website, should be considered as such. If you encounter such a problem, feel free to contact us and we'll try to help.

Processing Charge Cards

Credit cards are charged immediately when the order is processed to validate the information. Invalid credit cards will be rejected and the order will not be processed, but will remain in the shopping cart for a limited time.

Shipping Charges

We ship by UPS and USPS. Freight shipments are pre-paid and added to your bill. We do not accept orders that have freight charges through Third Party Shipping. All shipping charges on the website are estimated by UPS or USPS and charged at the time of processing.

Our Air Shipments are not delivered on weekends. Orders placed on a Friday Next Day Air, will not be delivered until Monday.

For Local Delivery:

The Store will contact you within 24 hours of an order being placed to setup a delivery date and time.

Please see Ordering and Shipping Policy for a full list of local zip codes and cities.

Damages From Shipping

If you have problems with shipping damage, follow these 3 Easy Steps to make sure you get paid for your claim:

Damage can sometimes occur during the shipment of your orders. To help you have a better opportunity at resolving freight claims with common carriers, we recommend the following:

  1. When you receive a delivery, sign the bill of lading "subject to internal inspection." You then have 24 hours after receiving your order to contact the carrier and report any damage. The truck company cannot decline the freight claim as easily and your claim does not necessarily fall under the concealed damage category.

You still need to always note any obvious or potential damage on the bill of lading when you receive an order. Use of the "subject to internal inspection" terminology gives you more leverage with a carrier than a concealed damage claim that has been signed free and clear at the time of delivery.

  1. Fax or send us a copy of the freight bill which notes the damage or shortage.
  2. Call the freight company and request a claim form within 15 days after the product delivery. Upon receipt of form, complete and return to freight company.

Taxes

All orders for delivery within the State of Michigan will be charged 6% sales tax. State sales tax for orders delivered outside of Michigan should be paid by the purchaser directly. Bourlier’s Barbecue and Fireplace cannot be held responsible for any issues arising from unpaid sales tax.

Venue

The appropriate venue for any disputes that arise requiring litigation shall be Troy, Oakland County, Michigan.

Volume Discounts

Interested in volume discounts? Give us a call and we'll give you a price. Our goal is to have the lowest price.

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