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Simple Fireplace and Gas Log Troubleshooting

Welcome to the Fireplace and Gas Log Help Center. Below are how-to videos and other materials that will help you with some standard troubleshooting issues when it comes to your fireplace or your gas log installations. These videos or how-to guides are for relighting gas safety pilots, and direct-vent fireplace, gas log, or gas insert remote control help. We offer these videos to help you avoid paying a service call. If unsure how to operate your fireplace and need a service call and are in the Metro Detroit Area, please feel free to give Bourlier's Barbecue and Fireplace a call.

Click here to view our page on how to light your Safety Pilot for your Manual Valve Gas Log.

Fireplace and Fireplace Logs Saftey Pilot Relighting Help

How to light your pilot in a Napoleon Gas Fireplace

 Napoleon Fireplace Electronic Ignition Pilot Light, Maintenance & Troubleshooting


Empire, White Mountain, and American Hearth

How to Light A Saftey Pilot for Vent Free or Unvented Burner 


Lighting your Heatilator Gas Fireplace


Fireplace and Gas Log Remote Control Help



How to Replace Your Batteries in a Skytech Remote and Pairing

How to Find Your Model and Serial Number for Your Skytech Product




Napoleon Proflame2 Remote Control "How to"

Kozy Heat Proflame2 Remote Control "How to"




Komfort Control Proflame 2 - Syncing Remote Video

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