If you have problems with shipping damage, follow these 3 Easy Steps to make sure you get paid for your claim:
Damage can sometimes occur during the shipment of your orders. To help you have a better opportunity at resolving freight claims with common carriers, we recommend the following:
1. When you receive a delivery, sign the bill of lading "subject to internal inspection." You then have 24 hours after receiving your order to contact the carrier and report any damage. The truck company cannot decline the freight claim as easily and your claim does not necessarily fall under the concealed damage category.
You still need to always note any obvious or potential damage on the bill of lading when you receive an order. Use of the "subject to internal inspection" terminology gives you more leverage with a carrier than a concealed damage claim that has been signed free and clear at the time of delivery.
1. Fax or send us a copy of the freight bill which notes the damage or shortage.
2. Call the freight company and request a claim form within 15 days after the product delivery. Upon receipt of form, complete and return to freight company.