Stock store items in the original manufacturer's packaging can be exchanged or refunded with a receipt within 30 days of purchase. Stock store items are items available at our location, and items that do not have to be ordered.
No refunds will be given for used, installed, or “burned” items.
Special order items and custom-made items cannot be refunded or exchanged. These items are defined as: non-stock items that must be ordered and shipped to Bourlier's. This also refers to items that Bourlier's has vendors manufacture or custom make for customers.Deposits for these items will not be refunded. We will issue arefund or exchange if the item ordered becomes unavailablefrom the factory or vendor.
Note: Many of the items we sell are special order due to the custom nature of colors, sizes, and options available from fireplace manufactures.
Delivery charges are non-refundable. If you cannot return the item yourself, a pick-up charge will be deducted from your refund.
We do not refund installation and service call fees from contractors.
Gift cards and gift certificates are not refundable; they are only good for store credit.
If your item is defective, Bourlier's will over the counter repair or replace the item based on the manufacturer's warranty. After the first 30 days, the customer may have to return the item to the manufacturer or wait for a replacement to be shipped from the manufacturer. You will not get a refund.
Under special circumstances, Bourlier's may allow a returned item that does not meet the main criteria. Bourlier's would apply a restocking fee to that item. The amount is usually based on vendor restocking fees and return shipping charges. In these cases, only store credit will be issued.
Merchandise left at the store for a period over 45 days will be charged storage fees. Until the fees outweigh the value, it will be considered vacated, and will be sold to offset the fees, so a refund will not be granted.
(Protective coatings and fire resistant paint are usually applied, however, this may burn off, leaving fire pits susceptible to rusting.)
Any stock fireplace door has a $40 restocking fee for any door returned out of the original packaging. The door must be in a sellable condition to be returned.
Any Realstone products cannot be returned as the manufacturer will not accept returns.
GAS INSTALLATION IS NOT INCLUDED AND THE INSTALLER WILL COLLECT FOR GAS LINE CONNECTIONS, SERVICE, DOORS, AND MANTELS. BOURLIER'S IS NOT RESPONSIBLE, AND WILL NOT REFUND OR REIMBURSE ANY DAMAGE DONE TO PRODUCTS DUE TO IMPROPER INSTALLATION OR ASSEMBLY.
READ YOUR OWNERS MANUAL, OR USE A CERTIFIED INSTALLER.
PRODUCTS ARE COVERED UNDER FACTORY WARRANTY. THERE IS NO IMPLIED STORE WARRANTY UNLESS PURCHASED SEPARATE. WE DO NOT REIMBURSE OUTSIDE CONTRACTORS FOR SERVICE, EVEN IF IT IS RELATED TO PRODUCT DEFECT.
(IE. DO NOT HOOK 110V TO DIRECT-VENT MILLIVOLT VALVE).
30% RESTOCKING FEE ON ALL RETURNED PIPES IN NEW CONDITION.
NO REFUNDS ON PIPES WITH SILICONE, SCREW HOLES, OR DENTS.