Shipping policy

About our Shipping Policy

• Shipping and Billing Address Must Match
• No International Shipping
• Only Shipping to the Continental United States

Standard Shipping Policy

• Order Processing

  • Orders are typically processed in 1 business day unless otherwise specified on the product listing.
  • Orders are shipped Monday through Friday by 5 p.m. (EST).

• Flat-Rate Shipping

  • All orders under $99.99 are subject to a flat-rate $8.95 shipping fee, regardless of quantity or size (if your item qualifies to be shipped.)
  • Bourlier's Barbecue and Fireplace Inc. reserves the right to choose the delivery type, carrier, and service level of each shipment when standard shipping is selected.
  • Items will ship via USPS, FedEx, and UPS.
  • Shipments can take from 3 to 10 business days.

• Free Shipping

  • This applies to select items and sales of $100.00 and up if the product qualifies
  • Metro Detroit Area Only items do not qualify for free shipping; typically it is stated in the product listing.
  • Items like grills or fireplaces DO NOT SHIP, these are big-ticket items. (Please see the table below for qualified zip codes that, for a fee, we deliver to.)
  • Some products we can not sell out of the zip codes below, due to agreements.
  • Items will ship via USPS, FedEx, and UPS.
  • Shipments can take from 3 to 10 business days.

• Return Shipping

  • Return shipping is not free unless it is determined by Bourlier's Barbecue and Fireplace, Inc. 
  • It is the responsibility of the purchaser of the product(s) in question to pay for the return shipping and ship the item back in a sellable condition. 
    • If an item comes back in unsellable condition, it is within Bourlier's Barbecue and Fireplace, Inc.'s right not to give a refund.
    • If an item comes back damaged you may receive a refund with a restocking fee
  • If Bourlier's Barbecue and Fireplace, Inc. determines that the issue was on us we will send you a pre-paid return label.  (You Must Get Approval First)

• Damaged Products From Shipping

  • If your item arrives damaged, please contact us as soon as possible, please send pictures if possible of the item and the packaging it came in.  We will file a shipping claim.  All damaged products must be reported within 24 hours of receiving our item.
  • Please keep all of your packaging materials.

• Refunds

  • Refunds are only given once the product(s) in question are in hand by Bourlier's Barbecue and Fireplace or a shipping claim has been awarded.
  • Original shipping fees can not be refunded. If you received free shipping the cost of shipping the items will be subtracted from the refund awarded.
  • Bourlier Barbecue and Fireplace, Inc. does not give any refunds on burned products, such as grills, fireplaces, gas logs, or any other product that you can light on fire. For more information please see our full return policy. CLICK FOR RETURN POLICY

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Metro Detroit Area Only Products

Big ticket table (for large items that we do not want to ship nationally). See below tables for zip codes and listed cities.

-Free drop off in box (STORE WILL CALL TO SETUP DELIVERY)

-$50 Gold Service (Assembly, Delivery, Haul Away)  (STORE WILL CALL TO SETUP DELIVERY)